Refund and Returns Policy

Last Updated: 23 July 2026

1. Returns

We want our customers to be satisfied with their purchases.

If you wish to return a product, please contact us before returning any items.

Email: sales@elmoretto.ie

2. Damaged or Incorrect Products

If you receive:

• A damaged product
• Incorrect product
• Missing item

Please contact us within 7 days of receiving your order.

Please provide:

• Order number
• Photos of the product/package
• Description of the issue

We will review your request and provide a suitable solution.

3. Food and Beverage Products

Due to food safety regulations, we cannot accept returns of:

• Opened food products
• Used coffee products
• Opened beverages
• Perishable items

unless the product is damaged, defective, or incorrect.

4. Refunds

Approved refunds will be processed using the original payment method.

Refund processing times may vary depending on your bank or payment provider.

5. Cancellation Rights

Under EU consumer law, certain products may be excluded from cancellation rights, including sealed food products that cannot be returned for health or hygiene reasons once opened.